e88e Privacy Policy

1 What Information We Collect

e88e may collect various types of information about you that are necessary for providing our services. The different categories of information are described below:

1.1 Information You Provide Directly:

• Name, date of birth, and nationality
• Email address
• National ID card or passport number (for identity verification)
• Payment information such as bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Username and password provided when creating an account

1.2 Automatically Collected Information:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of visits to the website
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

1.3 Information Received from Third Parties:

• Information received from identity verification service providers
• Transaction confirmation information from payment processing companies
• Information received from regulatory authorities under applicable law

2 Purpose of Collecting Information

e88e collects and processes your personal information for the following lawful purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate cricket betting, live casino, slots, and other gaming services.
• Financial Transactions: To process deposits and withdrawals through payment services via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification: To complete the KYC (Know Your Customer) process in order to maintain a safe and reliable platform.
• Customer Support: To operate 24/7 Bengali live chat support for resolving your issues and providing assistance.
• Responsible Gaming: To identify signs of gambling addiction and provide the necessary support.
• Fraud Prevention: To prevent illegal activity, money laundering, and fraud.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve the quality of our services and add new features.
• Communications: To send important updates, bonus offers, and promotional information (based on your consent only).

3 Data Storage and Security

e88e takes industry-standard technical and organisational measures to keep your information secure.

3.1 Encryption and Security Technology:

All data transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption technology. Information related to financial transactions is processed securely in accordance with PCI DSS standards.

3.2 Data Retention Period:

We retain your information for as long as your account remains active and for as long as required thereafter to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as directed by regulatory authorities.

3.3 Access Control:

Access to your information is restricted to authorised staff who need it to provide services. All staff operate under confidentiality agreements and receive regular security training.

4 Data Sharing and Third Parties

e88e does not sell your personal information. However, in certain circumstances we may share your information with the following parties:

4.1 Service Provider Partners:

• Payment processing services — for processing bKash, Nagad, Rocket, Upay, and bank transfers
• Identity verification and KYC service providers
• Technology and hosting service providers
• Game software providers — Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others

These third parties may only use your information in accordance with our instructions and under strict confidentiality agreements.

4.2 Disclosure Required by Law:

In the case of court orders, government directives, or legal obligations, we may be required to disclose your information to the relevant authorities. Information may also be disclosed when needed to investigate fraud or illegal activity.

4.3 Business Transfers:

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance of any such change.

5 Cookies and Tracking Technologies

e88e's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our website.

5.1 Types of Cookies We Use:

• Essential Cookies: Essential for the core functionality of the website — maintaining login sessions and keeping security features active.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To monitor website usage and make improvements.
• Performance Cookies: To optimise page loading speed and functionality.

You can control cookies by changing your browser settings. However, disabling cookies may cause some features of the website to not work properly.

6 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to specific uses of your information.
• Right to Withdraw Consent: The right to withdraw consent you have given at any time.

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days.

7 Protection of Children and Minors

e88e is an adults-only platform. We do not knowingly collect any personal information from users under the age of 21. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If you become aware of a minor using our platform, please contact us.

8 International Data Transfers

As e88e is an international platform, your information may be stored and processed on servers outside Bangladesh. Countries to which data is transferred may not have data protection laws equivalent to those in your country.

However, we ensure that in such transfers the receiving party complies with appropriate contractual arrangements and data protection standards. We always strive to ensure adequate protection for your information.

9 Response to Security Breaches

If the security of your information held by us is compromised in any way, e88e will take the following steps:

• Notify the relevant authorities within 72 hours of detecting the incident.
• Inform affected users in a timely manner via email.
• Investigate the cause of the breach and take measures to prevent recurrence.
• Take prompt corrective action to minimise potential harm.

Our cybersecurity team is always ready to respond to any threat and conducts regular security assessments.

10 Responsible Gaming and Data Use

e88e places the highest importance on responsible gaming. We analyse information about your gaming behaviour for the following purposes:

• To identify potentially problematic gaming behaviour.
• To act on requests for self-exclusion or limit-setting.
• To provide necessary support and intervention.

For more information on responsible gaming, please visit our Responsible Gaming page.

11 Changes to This Policy

e88e reserves the right to update this privacy policy from time to time. If any significant changes are made, we will:

• Publish the updated policy on the website.
• Update the "Last Updated" date at the top of the page.
• Send a notification to the registered email address for significant changes.

If you continue using our services after any changes, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.

12 Applicable Law and Jurisdiction

This privacy policy is governed by international data protection standards and applicable law. Any disputes relating to this policy will first be addressed through negotiation.

Our Terms and Conditions should be read together with this privacy policy, as both documents together form the terms of use of the e88e platform.